CCNP CIT Exam Certification Guide (CCNP Self-Study, 642-831), Second Edition
Amir Ranjbar


Compras Nikon
Bluetooth
1 Good resource for passing CIT exam
To summarize, this book is focused on troubleshooting methodology. It goes over procedures, guidelines, and methods. It is not intended as a specific blow by blow review of troubleshooting technology - you are assumed to already have this information through studying and job experience. The author is straightforward in his writing and does a good job of boiling down the information, and physically it is considerably thinner than the other study guides.

Unlike every other Cisco Press book I've read for the CCNP exam, this book is not plagued with editing errors. Finally.

The included CDROM is adequate, but there are at least three very obvious errors I counted.

There really isn't anything wrong with this book, but I gave it four stars instead of five because sometimes it wasn't as clear as it could have been (solving a problem in the Gathering Symptoms stage? I thought that happened at the Correct the Problem stage). Another reviewer thought Chapter 13, which covers scenarios, was valuable but I didn't get much use from it as it was basically rote repetition of earlier chapters with no additional detail.

I am assuming that people are buying this book to pass an exam, so the rest of my review focuses on how the book relates to it.

Essentially it covers all the areas Cisco outlines for the exam. If you know the material in this book, you should be able to pass. There are certainly exam questions that were not in the book, but solidly being able to answer book covered questions will keep you from failing. As with every Cisco test, you will be asked a few questions that are not in the book. Cisco makes it a point to make their certifications more rigorous than simply memorizing a slew of chapters without having to think.

If you are seeking certification, take this test last as the author assumes you have taken the other certifications already. You will appreciate that the preparation length for this book is much shorter than the others. I read the entire book, took notes, and prepared for a Monday exam over the preceding Saturday and Sunday. Any other test would have taken me weeks of preparation.

I am now a CCNP! Warm wishes and good luck!
2 Don't put all your eggs in one basket!!!!!
Positives ÁV
This book is a very well written and has material that is essential in order to pass the Cisco CIT test. What I feel the book covers the following in excellent detail:
Establishing network and end system baseline. Network and End system configuration table, Network and End system topology diagram, Creating effective Network and End system documentation, general troubleshooting process, selecting troubleshooting approach, troubleshooting approach, Isolating problems at all layers and correcting problems at all layers.

Weak Areas -

It talks about IOS and DOS trouble shooting commands but does a poor job at showing you what the outputs looks like. There are some frame-relay commands in the book, but the book does not go into enough about show and debug commands. You should know these cold!!

Negatives-

My opinion is that this book only covers 65% of the exam. The other 35% of the exam material that is not covered by this book is: In-depth detail about show and debug outputs. You need to know IOS TCP/IP Commands. PPP debug commands in relation to ISDN call setup and tear down. Be familiar with set/clear switch show commands, and how spanning tree works in relation to port cost, bridge priority, Mac address and STP timers. Know how VTP works. Most Important is your Hands on experience!!

In conclusion-

The author claims that this book is a complete study guide, however I disagree. It is my opinion that this book does not mention this material because he expects you to either have Á´hands onÁ? experience or have studies the other Cisco press books for CCNP. This is an oversight by the author that makes this book a weak choice as a complete study guide, but I still feel you will need this book to study for this exam. itÁ?s an easy read but lacks the technical detail. I also feel that Cisco press is the best way to get the knowledge you need you pass any Cisco exam.
If you know all of the stuff mentioned you will have no problems. Hope this review sheds some light on the problems with this book.

BookÁ?s I used to self-study. Cisco press 642-831 CIT, Exam cram 2 and Cisco Press 640-506 best for all the show and debug commands. (Exam cram 2 Use chapters 4,5,7,8,9,10, 12.) I donÁ?t know what they where thinking about when they published this book for this exam, it covers old test 640-506 and does not cover the Cisco guide line for the new exam, but is Good for commands.


3 Not the book for CIT 642-831
I Read the book and took the exam. While it may show you trouble shooting methodologies, it does not even come close to preparing you for the CIT exam. The CIT exam requires technical expertise and skills in frame-relay, ISDN and router configurations. This book only explains terminology and the "show" command. Bottom line is if your using this book to study for the exam, think again it's not worth the purchase price.
4 Don't use only this book !!
I agree with what others are saying. I should have read the reviews prior to even purchasing this book. Anyways, I just took the exam and failed after studying this book from cover to cover several times.

I was blown away by some of the questions on the test. There was no information whatsoever in the book to prepare you. The practice exams are so easy, practically all the answers are show ip route. Plus, some of the answers are wrong (someone else already mentioned that)!

Any suggestions for another book to study with?

NOTE TO AMAZON: Would you please NOT include reviews for past versions of the book that have nothing to do with the current exam?


5 Previous reviews are not for THIS book!!
How can this book get such high reviews (from years 2001 and 2002) when it was published in November 2003? People are saying it is a good book for the 640-60x series exam! Wasn't this book written for the 642-831 exam? If the 642-831 exam covers troubleshooting for frame-relay, ISDN, switching, and routing, then this is NOT the book to buy to prepare for the exam because it doesn't describe how to troubleshoot these technologies!
6 Look somewhere else
This book is lacking in technical instruction. I depended on this book and failed the test.
7 Not good preparation for the exam
I am a CCNP as well as a Cisco Academy Instructor. I've taken 7 Cisco tests and this is the worst preparation book I've encountered so far. My gripes with this book are:

(1)After properly studying this book you CAN NOT walk in to the exam with the absolute confidence that you will pass. You may pass, you may not. In my opinion this is unacceptable for an "Exam Certification Guide".

(2) Several items on the exam were not covered even briefly in the book. Aka, you will be blindsided by topics on the exam that the book doesn't mention.

(3) The included quiz CD-ROM has several defective questions. ie. the answer that is right in the book is wrong on the CD-ROM, the question asks you to view exhibit 1 where there isn't any, etc... Did no one at Cisco Press proofread each question at least once before finalizing the CD?

(4) The quiz CD-ROM supposedly contains 225 unique questions. In taking the 50 question practice exam 10+ times, I encountered only about 100 unique questions. It seems the same questions get asked again and again, making your answers more reflex than knowledge.

(5) The questions in the book and on the CD-ROM are much much simpler than those on the exam. They don't provide any indicator at all of if you are ready for the exam.

Please note that most of the reviews here contain the disclaimer, "This text refers to an out of print or unavailable edition of this title". The Exams and books do change drastically between versions, not always for the better.


8 CCNP CIT Exam Certification Guide, Second Edition
At only 309 pages the "CCNP CIT Exam Certification Guide, Second Edition" seems like a lightweight compared to some of the other Cisco Press tomes. It does cause one initially to wonder how it can possibly cover all the technical information that might be needed in order to properly prepare for the exam. But the author explains in the introduction that the new CIT course (v5.0) and exam are oriented toward troubleshooting methodology and leave a lot of technology-specific material to the other CCNP courses and exams. And the book tackles each of the topics in the "Cisco Internetwork Troubleshooting" exam (CIT 642-831) described at www.cisco.com. These topics include documenting the network, determining an effective troubleshooting strategy, and correcting problems at the physical, data link, network, transport and application layers of the OSI protocol stack.

The book is clearly written with many well-done figures and examples to help explain concepts. The table of contents and index sections are useful and a glossary of terms also is provided. The text is gratifyingly devoid of misspellings and typographical errors. Several suggested study strategies and useful tips for taking the real exam are discussed in the introduction.

To help save the time of more experienced users each chapter begins with a set of "Do I Know This Already?" questions. These questions allow readers with different experience levels to quickly focus on the specific parts of a chapter where they may be weak.

At the end of each chapter is a "Foundation Summary" that summarizes and reinforces the key concepts and commands. These sections make good exam notes and are a great way to review a day prior to taking the real exam.

Also following each chapter is a "Q&A" section. The questions found here are more difficult than the ones on the exam. They probe your understanding of a topic and don't depend on the multiple-choice or fill-in-the-blank formats that encourage guessing at answers. All questions and their answers are grouped into an appendix that makes another good review tool.

The scenarios presented in the final chapter are a little different from those found in some of the other Cisco Press guides. Rather than presenting scenarios as problem exercises to be worked out by the reader these scenarios are recounts of how a real problem was solved. I tend to prefer the problem exercises because they require one to think more than does reading a recount.

The companion CD-ROM contains practice questions and the full text in Adobe Acrobat (PDF) format. A total of 225 test questions are available including 125 questions taken directly from the text and 20 lab simulations. The practice tests contain multiple-choice, fill-in-the-blank and list-in-order style questions.

The practice questions contain some obvious errors, evidently a result of publishing deadlines taking precedence over sufficient editorial review. And a few idiosyncrasies exist - for example, each test question has a button that displays the relevant section of the PDF. But when a wrong answer is entered this button is disabled, forcing one to first advance to the next test question and then hit the Back button before the reference can be displayed.

The lab simulations are simplistic, most requiring only that a single show command be entered. And 15 of the 20 simulations are exactly the same as those found on the Cisco Press CCNP Flash Cards Exam Preparation CD-ROM. This could be a bit disappointing for those that purchase both the flash cards and the CIT exam guide.

On the upside, nothing prevents one from installing the practice test on a second computer. This is great for those that want to install the product on a laptop for use when traveling in addition to installing on a desktop computer. The single-computer, single-user license enforced by some other publishers precludes this legitimate use. Let's hope that Cisco Press continues to allow products to be registered and used on more than just one computer.

Overall the author presents a sound and practical approach to building an essential base of network documentation along with using structured problem solving strategies. Anyone involved in supporting and troubleshooting a network should benefit from employing the methodologies described in this guide.

On a scale of 1 to 5 with 5 being the highest rating, this guide rates a 4.


9 A Little Light Reading
I was recently studying for my CIT exam, in order to finish off my CCNP. I'd heard that the CIT exam was extremely easy, so I was tempted to just go into the exam cold. When I looked at the Cisco exam description, though, it mentioned a lot of stuff about troubleshooting approaches and documentation standards and I knew right away that I was going to need a book. Cisco has a tendency to have an approved method and that's what you'd better know for the exam. So, I got my hands on the CCNP CIT Exam Certification Guide (ISBN # 1587200813) by Amir Ranjbar (Cisco Press). Ranjbar teaches the course for Global Knowledge and GK is the official Cisco Trainer. Might as well go straight to the horse's mouth, right? Taking a quick practice test before starting the book confirmed what I'd felt looking at the exam description. I was okay on the troubleshooting commands, but light on the methodology.

The book itself is a bit light, at around 300 pages and the author acknowledges this in the book's intro. He states that the book is intended as a condensed exam preparation book and only presents what he feels is absolutely essential in order to pass the exam. As a book intended for someone with CCNP level skills, I found it to be a little too light on technical info, presenting only the basic troubleshooting commands. The author addresses this, as well, stating that the new CIT exam has a lessened emphasis on technologies and more emphasis on the troubleshooting methodology. I suppose this is because the other 3 exams have some fairly in-depth troubleshooting command questions that are technology-specific and there was no need to duplicate.

Lack of sheer volume aside, the book is quite well written and clearly mapped to the exam objectives. Chapters 1 through 6 focus on the documenting and troubleshooting methodologies that I bought the book for. A lot of them are common sense things we should all be doing, but probably aren't. I actually learned quite a few things that I'll be applying to my own troubleshooting and documenting techniques. The book has improved me as a technician, so I guess the mission is accomplished. Chapters 7 through 12 focus on isolating and correcting problems at different layers of the TCP/IP model. These chapters have commands aplenty, but they're very basic commands and nothing new if you're taking this as the final exam of your CCNP. In hindsight, I should have taken this exam first and that's what I'd recommend to anyone wondering in what order to take the CCNP exams. To finish up, lucky chapter 13 is a capstone chapter that walks you through several troubleshooting scenarios.

The CD that comes with the book contains the test bank and an electronic copy of the book, which is actually how I did the majority of my reading. I love having the PDF, because I can read it on my computer while at work and it looks so very official, as opposed to sitting around reading a book, which can raise eyebrows of V.P. types looking for people who don't have anything better to do. I used the test bank a lot, as well, since all of the "Do I Know This Already" quizzes are there and can be taken individually. It saves a lot of flipping back and forth in the book checking your answers. The full test bank is also pretty good, with some useful simulations. There were a few questions that didn't work right, but it was better than a lot of test banks I've used.

All in all, I have to give kudos to the author for a well-written and accurate book. I noticed something was distinctly absent from this book that had bothered me immensely the last time I read a Cisco Press book... the misspellings. The last book was littered with them, but this book had none that I noticed. I don't know if this is attributable to the author or the editor, but I have to say that it would certainly contribute to me looking for titles by Mr. Ranjbar in the future. In addition to the good spelling, the author gives very clear examples and diagrams. It's a small thing, but I like that he names his routers and switches with names that resemble names of real routers and switches (i.e. Columbia, Columbia_SW, Washington, etc). Seeing routers named R1 and R2 then trying to follow those names through a 2-page example makes the example harder to read. The author avoids this and I appreciate it a lot.

The book has a suggested retail of $49.95, which is a little off on the weight-to-price ratio, but since it's a certification book, I guess you have to take it to get the anointed Cisco info. I read the book in 3 days and feel very prepared for this exam, so using my rating scale from one to five pings, I give this book a 4. Mission accomplished.

! ! ! . !


10 Scored 899 With this book
I used this book to study for the 640-606 and passed today with a 899. Very well written, cuts all the useless information and helps you focus on what you really need to learn.
This Book + Boson practice test = Pass exam
Excellet source for future reference as well. It's Money well invested.
11 If you'll count on a book... this is it.
Ok, here is the deal: the exam is about troubleshooting... it really needs work experience. Passing this exam only by using a book is not that easy. And of course the questions are pretty bad worded in the exam.

I used this book. I read it 3-4 times, solved the Q/A parts, used boson tests and at last passed the real exam.

Book is very well written, easy to read. While reading it you'll understand the knowledge level of the author. He is a CCNP but he seems to be more than a CCIE when it comes to troubleshooting. He gives sample outputs of the commands and focuses on the vital parts. Those outputs will be very useful if you do not have equipment to play with.

Be careful! The exam will be pretty hard if you do not have enough work experience. It needs a little knowledge and a LOT of troubleshooting experience.


12 Excellent Study Guide
I used this book to study for the Cisco Support Exam 640-606. The book is well done covering the exact subject matter needed for the exam. There is little in the way of fluff in the book (IETF RFC's, OSI model rehash, IEEE specs) and it is to the point. The author clearly has good hands on experience with the material that is covered in the book.
I found this book to be an easier read and more appropriate for my needs then the Cisco Press title Cisco Internetwork Troubleshooting (CIT) edited by Laura Chappel and Dan Farkas. There were several times I did some cross-referencing to the CIT book but I found the Support Exam Cert Guide exactly that, what I used to study for the Support exam. The included CD testing materials has enough questions (200 or so) to allow you to hone in on what you are weak at and review and study that topic in more detail. Each chapter has a "Do I Know This Already?" Quiz and a Q&A section at the end. The one and only appendix is the answers to both of these for each chapter.
Overall, this is the text to get if you have good practical experience and you want to take the Support exam. I like many others took this last since it covers all the materials on the other CCNP tests. Oh, and I passed.
Ed Horley - CCNP, CCDA
13 a good book, but not a good book for the test
I bought this book and read it all the way through. It is very well written, and easy to understand. However, this book was written for the Cisco support exam #640-506. Cisco has updated the exams and the new support exam is #640-606. It is my opinion that this is not the best book to prepare for the new 640-606 exam. Cisco Press has another book written for the support exam called "Cisco Internetwork Troubleshooting". While this book was also written before the new exam, I believe it will better prepare people for it. I used both books to study for the new exam (which I passed and am now a CCNP), and I believe the questions for the new 640-606 exam were taken from the Cisco Internetwork Troubleshooting book. Could you use the Support Certification Guide book to pass the new exam? Sure, but the test is already hard enough, why make it harder.
14 a good book, but not a good book for the test
I bought this book and read it all the way through. It is very well written, and easy to understand. However, this book was written for the Cisco support exam #640-506. Cisco has updated the exams and the new support exam is #640-606. It is my opinion that this is not the best book to prepare for the new 640-606 exam. Cisco Press has another book written for the support exam called "Cisco Internetwork Troubleshooting". While this book was also written before the new exam, I believe it will better prepare people for it. I used both books to study for the new exam (which I passed and am now a CCNP), and I believe the questions for the new 640-606 exam were taken from the Cisco Internetwork Troubleshooting book. Could you use the Support Certification Guide book to pass the new exam? Sure, but the test is already hard enough, why make it harder.
15 Excellent
This is one of the best Cisco Press titles, very well written, I experienced plenty of aha!! mouments while reading.
16 A complete CIT referance
Not much to say, this book has almost a complete coverage of the exam topics and enough to pass the exam if supported with on the job experience.

CD has been prepared carefully and has valuable questions.

Thanks to Ranjbar for his efforts.


17 This book is superb! Excel. study guide, very well written
I used this book along with the CIT course notes (I didn't do the actual course). I also used the Todd Lammle CCNA & Chris Lewis books to brush up on areas like IPX and Appletalk. I passed easily and credit is mostly due to this book.

This book is superb! I especially enjoyed the Frame Relay and ISDN sections.

The author points out inaccuracies in the CIT course notes e.g. Pg 325/326 he shows that debug frame-relay VERBOSE = incoming packets, debug frame-relay PACKET = outgoing packets, debug frame-relay EVENTS = frame relay arp events. He states that the CIT course training manual confuses the debug frame-relay command (apparently no longer supported) with the debug frame-relay events command (in the CIT manual this is shown as the command to monitor incoming packts - it should be verbose). I for one am glad to have these things pointed out. What good is it learning inaccurate material?

In the ISDN chapter he shares a small exercise he did (with debug outputs) as he was curious about what conditions might cause an ISDN switch to ask a router to give up it's assigned TEI and request a new one - he shares his observations and simply states there may be other situations in which the same activity may occur, it's nice that he lets you know this is just his observations not something set in stone. It also helped me understand why such a function would be necessary from the Switch.

I noticed a couple of very slight errors e.g. Pg 365

"In Summary the SHOW DEBUG and the DEBUG DIALER commands..."

should be

"In Summary the SHOW DIALER and DEBUG DIALER commands..."

but these are easily spotted and there are far less of these errors than other books I've read from Cisco Press even including the (Excellent) Jeff Doyle TPC/IP vol 1 book.

All in all, this is definately the recommended book for CIT and I'm still referencing it afterwards for CCIE written study.


18 Excellent book, but makes some assumptions
I just took the support test today and scored a 908, so I can't complain too much about the book. I will say that some of it apparently assumes that you are very familiar with some things, like Appletalk. I had to borrow a friends book (Sybex) to brush up on the things (Appletalk) that I wasn't very familiar with. My friend used the Sybex book only and didn't score very well, so I would definitely recommend this book if you want to pass the CCNP Support test (640-506).
19 Great Book
I used this book for my main study guide for the CCNP support exam. Without it, I doubt I would have passed the exam. I also found it to be a book I will keep on my shelf because it is one place where tons of Cisco information is summarized. Thanks again Amir for this book!
20 A great study tool for the Support exam.
This book is a perfect example of being that close to having the perfect book to learn and train from. What is needed is a few modification and touchups in the grammar and spelling areas along with a few more working labs and this book may just be the one to go to.

11 Chapters make up this book with coverage of the problem solving model, which is the first book I have seen to cover this topic. Also the book has extensive coverage of troubleshooting commands and tools.

You learn to troubleshoot TCP/IP, AppleTalk, 5000 series switches, VLANS, Frame Relay, ISDN and more. There should be more coverage of different routers and routing protocols. The cd rom included does have practice test questions, overall a few improvements and you have a real winner.


21 Perfect
This book will continue to live on my shelf. Not only an excellent preparation guide for the CCNP Suuport Exam, but a great reference for cut-to-the-chase troubleshooting on Cisco routing and switching products. Although geared specifically towards passing the CCNP Support exam, the text would be an excellent addition to the library of any Cisco networking professional.
22 CISCO Press is best for CISCO
It took 7days for passing CIT with this book.
23 The right stuff!
This one has it all you need to become a CCNP. I tried different ones before and they don't compare. Some are too descriptive in areas that you don't need for this exam, others lack information that you must have. Beside improving the Cisco official training course, Amir also added real life tips which are helpful. You will have an assurance to pass with flying colors if you understand this book throughly. Good job Amir! Cisco Press, what about CCIE written and others?
24 Absolutley Brilliant
I have to agree with the previous reviewers of this book. This has to be one of the best certification books ever. It provides more than enough information for both the exam and for an on the job reference. And all this in just under 400 very easy to read pages - and the CD is great as well.

Even in the Introduction written by the author himslef, he stops short of saying 'i guarantee you will pass with this book' even though you can tell he wants to.

If you are taking the support 2.0 CCNP exam - then you must have this book.


25 excellent book!
This book covers everything on the CIT course. It is actually the official study guide. The course material is explained in detail, and it covers everything on the exam. Amir provides you with numerous output from debug and show commands and gives a detailed explanation of everything. He also takes you through real world troubleshooting scenarios and numerous solutions to them. I actually encountered one of these at work and solved it in a blink of an eye. Must get book for troubleshooting reference and for the CIT exam. Passed the exam today and I am now a CCNP!!!!!. Great job Amir!.
26 A work of art, a must have for work and pass the exam !!
I passed the CCNP Support Exam 640-506 on Feb 18 2001. I had purchased Amir Ranjbar's book 3 weeks ago,last week of Jan 2001. I also bought CORIOLIS support Exam Cram by Matthew Luallen. The following is what I did to pass the exam.

1. I read Mr. Ranjbar's book cover to cover 11 Chapters. Second time around I read the Q&A in each section and the Foundation Summary in each Chapter. ( Excellent layout ). Third time around I just paid attention to the screen print out of all commands, there are many and Mr. Ranjbar has done a great job of explaining various sections of the output. Great diagrams of the ISDN, Internal architecture of 7000 & 7500 series Routers, and troubleshooting scenarios. These are actual printouts of the commands just visualize you are looking at a screen on a PC, and you will be fine. This book is GREAT !!! on the job too, it is practical.

2. Tear out the cram sheet on the Coriolis exam cram book. it has 103 commands and brief description of each, this is imperative to know,laminate this sheet at office depot for one dollar. Keep this laminated sheet with you wherever you go, good for rush hour commute, waiting at Dentist's office etc. Keep looking at it every day, it will make sense in a week or so.

3. 3-4 days before the exam, just read the Coriolis book 13 short and easy reading fun chapters, take the exam at the end of the book, keep in mind that the actual exam is much more harder than that, fill in the blanks are great.

4. Take the exam on the test engine provided by Mr. Ranjbar's CD that comes with his book, keep taking the exam until you start getting above 90% and close to 100%. If you fllow the above directions, with discipline, dedication and hard work you can pass this exam too. Good Luck to You.


27 Easily one of best books published by Cisco Press
The CCNP Support Examination Certification Guide, by Amir S. Ranjbar, is an essential addition to the library of anyone aspiring to pass the 640-506 exam and complete their CCNP 2.0. Those who has studied Cisco's CIT 4.0 official courseware will immediately recognize the excellence of Ranjbar's work as a second-generation effort. Given the breadth of Cisco's troubleshooting subject areas (such as TCP/IP, IPX, VLANs, ISDN, Frame-Relay, etc.), that traditionally have been laborious to cover, this text is one of streamlined clarity and time-saving precision. The summary tables of show and debug commands are simply outstanding, while its lucid diagrams unravel complex relationships and consolidate disparate facts. Ranjbar's obvious skills, both as an engineer and an educator, combine nicely to make this easily one of best books published by Cisco Press.
28 Excellent coverage on exam topics.
Enough to pass the exam. Go get it and pass the exam.

Cisco other CIT book has more detail. I will have that instead of support book as a reference book.

Happy Reading


29 Invaluable real-world experience plus an exam focus
Highlights the important, combines the real-world insights and experience of a master engineer with the concise, logical and focussed approach of a professional educator. Amir, thanks for sharing your enthusiasm and experience.
30 A great book
I cleared this exam by just reading this book.Amir not only covers the exam objectives but also give us the readers a lot of 'on-the-job" information - great book !! A must pick up even if you are not doing the CCNp Support !!
31 The best I've seen for the Support Exam.
If I am trying to find information about a certain company I go to that company's website. The same principal applies to certification material. I am looking to become a CCNP and Support is one exam I have to take and that's why I am going to Cisco Press for the information.

In the 475 plus page manual the Author walks you through the topics of Resources for troubleshooting and troubleshooting methods. The authors ability to simply the troubleshooting process is excellent, he is able convey his expertise in an easy to understand manner.

Also included are the areas of Cisco Troubleshooting tools and troubleshooting TCP/IP, AppleTalk and switch problems. Then you have troubleshooting techniques for ISDN, VLANs, Frame Relay and ATM.

You are given an extensive coverage of the Cisco IOS commands associated with troubleshooting process with a great explanation of why and when to use the commands. You have router screen shots, figures, diagrams, tables and end of chapter questions and answers to help in your studies.

The cd-rom included has practice questions and a practice test, which can be setup to focus on one topic or random coverage of several areas and topics. Overall this book would make a great classroom guide and is well worth the price.


32 Excellent study reference for the CCNP Support Exam
Excellent study reference for the CCNP Support Exam.

I passed on the first try using only this book as a reference and just 10 days of studying. Keep in mind that this book is the official study guide for the CCNP Support Exam #640-506.

It is only about 400 pages long compared to Lammle's appproximatelly 800 page book for the same test.

Good job Ranjibar! Thank you, after passing this exam I am now a CCNP.


33 Great book for the Support exam!
I agree with Patrick Since's review. This book is a great resource for you to prepare the exam. Compare with CIT preperation guide from Cisco Press,by Laura Chappell, this one has much less errors. It is simple but very clear on all the concepts you need for the exam. I use it for the exam and my score is over 900. I think it is due to this book is published recently plus the Auther really knows what students need for the exam. One thing I like is this book not only prints out a command's output like Laura Chappell's book, it also prints out the options of the command which is missing in the other book. For exapmle: show ip ?, listed all the options from that command. It is very handy for those who have no routers by hand when they prepare for the exam. Once again, thank Cisco Press for publishing this book!
34 The definitive CCNP Support Exam Cert book
I can't understand how Amazon allows incredible books like this to be trashed and not have any back up. I respectfully disagree, and say that this is the only book that has helped me in my training and study for the CCNP exams. The Cisco CCNP Support Exam Certification Guide gave me a great review of the concepts involved in diagnosing, isolating, and correcting network problems that I have encountered, and no other book has done this. My biggest challenge was in Network Layer protocol troubleshooting. My issues were solved with The Cisco CCNP Support Exam Certification Guide from Cisco Press. Thank you Cisco Press and thank you Mr. Ranjbar!!

I challenge anyone to pick up this book and prove me wrong. Go into a book store if you are unsure, but be aware that this is the only book that helped me. I can't say enough good things about it (although it is a little dry). It's obvious that the author is very well connected in the Cisco community. I thought I had thought of everything, and then he gives some real world examples that blew me away. And I also have to give credit to Cisco Systems for creating this line of books. Every single exam, I have passed because of their books. I am also trying the Cisco Interactive Mentor (CIM) line of products as well and love them, but that's another story.

It sounds like the negative comments are coming from a disgruntled employee at Cisco (why would any be disgruntled??), or maybe another book publisher. That's unfortunate, because this book helped me in more ways than I can say thank you. I also think it was underpriced (for what that's worth, but that will be our little secret).


35 C I T seems to be the best for the Support Exam
I'll suggest you for the C I T preperation guide from Cisco Press,by Laura Chappell,Dan Farkas,Thomas Kelly and Daniel Farkas To write technical matter in an understandable way without losing the technical aspects is really appreciatable.
36 This is a terrible book, just terrible
Poorly written, badly formatted, it just couldn't be worse....forget about it!

Thursday, 24-Jul-2008 03:15:06 CDT
Quote of the Day:


It is only with the heart one can see clearly; what is essential is

invisible to the eye.
-- The Fox, 'The Little Prince"

Ma Bell is a mean mother!