Network ready with 2.5-inch display, breakthroughperformance, auto two-sided print, fax, scan, copyBoost your productivity by getting everyone printing, scanning, copying, and faxing, whether in crisp black and white or glowing color. This all-in-one's coolest feature is its built-in wireless networking. The functionality of the future is here, ready to transform your office life.
Features:- Let jobs run unattended when using the 50-sheet automatic document feeder for printing, faxing, scanning, and copying (up to legal size)
- Reduce document bulk and save paper with the automatic two-sided printing, faxing, scanning, and copying
- E-mail and receive photos using HP Instant Share™
- Set up a network, sharing photo printing and saving, fax sending, scanning, and access to camera memory cards
- Review and revise photos before printing on the 2.5" color image display, using the buttons to rotate, crop, and remove red-eye
- Get great results with photo-quality color and laser black, six-ink color, and professional-quality black-and-white
- Annotate documents with the HP Document Viewer
- Enhance and organize photos with the included HP Image Zone software
- Print and copy photos with or without borders, or in panorama, standard, or custom sizes
- Stay on top of ink replacement: you're notified when you need more
1 terrible service
My wife and I wasted hours and hours trying to get HP service. HP has outsourced customer service to several developing countries, and each time we called, the representatives were unable to locate the record of our previous call. We were told time and again that we would be contacted by a "case manager" but that never happened. After weeks of trying, it became obvious that we need to discard the product (still under warrantee) and buy a new (non-HP) product ourselves.
2 Terrible software
Installation is terrible with lots of bugs. Look at the HP site and you will see a long list of fixes. Your job is to try to figure out which one is the one that will work for you. When the other reviews mentioned "several hours" they were right. The best advice was from an Amazon review here. The reviewer correctly advised to uninstall Mcafee. That works. Nowhere on the HP site is that mentioned so you wade through the trial and errors trying to fix the installation. The product works but it is a real shame that HP never tested the installation and allow customers to go through this mess. The one star rating is for the software installation. You will see if you buy this.
3 High price but you get what you pay for
I have had this piece for close to a month now and all is well. I have to say it was on the very high end of what I was willing to spend but the wireless feature and double sided printing were what made me part with the money.
Setup was a breeze. Make sure you find all the hidden packing tape before trying to use as there are pieces you have to really look for. Installation was long only due to the size of the HP Imaging software. I was up and running in about 45 min. and ran into a update software problem as it would download the first update but then didn't recognize the printer and download anymore updates. I skated around this by hooking up the network cable and it then reconized it and downloaded the updates and then returned everything to the wireless configuration and no problems. Also loaded up the laptop with the program and no problems.
I havn't used everyfunction yet but and impressed with the layout and ease of use both on the unit itself and the HP computer program. Printing is fast and neat and the fax works great. So far no problems to mention and with as smooth as things have been I'm not worried.
I almost didn't buy this because of other poor reveiws of this item but instalation was a snap and was able to work around small problems even being a computer dummy. There are cheaper items out there so unless you will use everything on it I'd downsize but if this is what you need it's great.
4 Excellent except 2 things.
I love this printer, except for 2 things:
1: The Margin issue addressed in another review but there is another problem that is extremely vexing if you use this as a Stand-alone copier:
2: If you buy this for the 2-sided copy feature (copying a stack of 2-side documents automagically) you are in for a surprise.
If you insert a stack of say... 10 documents, and copy them 1-sided, it works fine. It will copy the entire document and print to the minumum margins that the 7410 will do.
BUT: if you have a stack of 2-sided documents and let the 7410 copy them as 2-sided documents you will find that the front of each now has been "cut off" at a margin of .625" at the top and bottom and the back of the document is cut off with a margin of .625" at the top.
If you are copying a stack of Real Estate Contracts, you will now find that your copies don't have the Signatures at the bottom! They are cut off!
And you cannot reduce the size when using 2-side copying to get around this. The only way to get around it is to treat them as single-sided documents, run them through, then put the printed copies back into the paper tray upside down and copy the other side.
This is using the 7410 as a stand-alone device. I believe this is a problem with the firmware of the printer itself, as HP sent me a new one and it still had the same problem even after spending 2 hours on the phone with tech support.
If you don't plan to use the 2-side copy function, then this will not be an issue for you and it should be a great printer.
5 A Really Great All In One - With Really Great Support
12-Mar-2005 Update...
Been using for a few weeks. Would I buy this again? in a heartbeat. Since last writing, I've installed the hp software on a 2nd networked (wired) computer. I made sure to uninstall McAfee and the hp software installed perfectly. Reinstalled McAfee and 2nd computer was up & running.
My main use has been paper reduction; scanning existing documents to PDF format. It's very simple - really, load originals in Automatic Document Feeder (ADF) and either initiate the scan from any computer on my network or from the 7410 front panel. From the front panel I can select the destination, if I care to. The hp software allows scanning to multiple formats (I use PDF) and allows selection of scanning double sided or single sided, color or B&W, etc, etc. Double-sided from the ADF flys & you can walk away or do something else on your computer. If you place an original on the flat glass, cropping (when desired) is simple & intuitive. Merging pages is simple & flexible. Paper passing through the ADF is smooth - hardly a jam, and when it did (a) I should have scanned the wrinkled original on the glass & (b) jams are easy to clear. If you too would like to cut back on saving paperwork, this All In One does a great job of converting your paper into electronic format.
Copying and printing work great. Right now my focus is scanning, so after using more features, I'll attempt another update.
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1st writing:
Had I written this the day I got this machine, I'd be writing a much different review. As other reviewers have mentioned, I too suffered from an incomplete software install on a wired Peer-To-Peer LAN (Home Office Network). I spent 4.5 hours (non-stop) on the phone Sunday afternoon, and the Level 1 Tech was VERY good. We got almost everything working. It was this tech who suggested he now turn me over to a level 2. Unfortunately, none available. He urged I call back around 8 PM, which I did - provide my case # and request an L2. I got another L1, and this fellow immediately knew the root problem - McAfee tools. You THINK you disable them (Start> Run> Services, then stop & disable, etc.) but they are not really turned off. I didn't have enough energy to do a McAfee uninstall, HP uninstall, HP reinstall, then McAffe reinstall. I did this Monday night, w/ a Level 2 HP tech from 7 to 10:30 PM.
The problem IS McAfee Privacy Service - this prevents the final install from completing. Bottom line: 1) UNINSTALL, not disable, ALL McAFEE >>> BEFORE <<< putting the HP CD in your drive. Then and only then perform the HP install.
Bcause of reiteritive install attempts, we had to perform much diagnostics, and repairs. It worked.
I went from 100% negative to 100% positive. I have NEVER had this type support - HP took ownership of the problem and would not give up - they would not quit!
OK, so how does this beast work? Unbelievably good. It is such a pleasure to have a duplex scanner and duplex printer, and one which can be controlled via the computer when you don't care to be at the machine's front panel.
Having two trays is a luxury. The scanning goes pretty quick, as does the duplex printing. I own quite a variety of color inkjet HP 7960, Canon, Epson, etc.) & B&W laser (HP) printers, and have had a number of large (D and E-size) color pen plotters (HP). The quality of the All In One (AIO) is, at least to me and my needs, every bit as good as the HP 7960, if not better. And faster.
I have NO complaints w/ quality as I do a side-by-side printing from HP 7960 and AIO 7410.
I cannot comment on Wireless, as not having a need for it, I shut it off. I'm a wired network thoughout 4100 sq. feet and 5 computers which is the max. # HP recommends for either wired or wireless.
This is my 1st review at Amazon, so if updates are allowed, I'll post back after I have adequate time to thoroughly investigate.
For the moment, other than the software fiasco (McAfee's doing - NOT in my mind HP's fault), I am NOW pleased w/ my purchase.
Expensive at $499? yes - but a heck of a lot less money than the Fujitsu $1300 duplex scanner I would have bought Sat AM if the store was open! Thank goodness thay were closed - saved me $800!!
SO - IF YOUR PROBLEMS ARE SOFTWARE RELATED, get on the phone to HP Tech Support. They were fantastic.
6 One machine does it all very well.
The print quality is excellent. It is so nice to use the automatic feeder press one button and the job is done. The installation was simple and easy to follow. I used the cable
connection. I have two printers and a scanner, I can now put them away and use only one machine. This machine does everything for you. You almost expect it to talk. If things change, I will update my review, but as of now, I am very satisfied with the HP7410.
7 Mac-specific notes on this printer
As a Mac user, my experience of the 7410 may be different than those using Windows machines because the software and drivers are different. I've run across 3 problems with the software.
First, if you choose book-binding style 2-sided printing, the top margin on one side is about twice what it should be, and the bottom margin is almost zero. This occurs when the top and bottom margins are set at 0.5 inches. This problem has been reproduced by HP support and should be fixed in the next driver version, whenever that comes out. The temporary work-around is to use tablet-style 2-sided printing. The problem doesn't occur in that case.
The second problem I've encountered is that (using Word X) text like a page number in the footer is cut off about half-way up each character, as if the printer can't print that low on the page (although it is well within specifications). HP support has reproduced this and are looking into whether this is a driver issue or not. The temporary workaround is to put a return after the page number, so there is an empty space under the page number. (Addendum January 25, 2005: HP says this is a driver issue, and they're working on a fix.)
Third, the printer specs say it can print within 0.2 inches of the bottom of the page, but the driver only lets you set a bottom margin of 0.56 inches minimum (in Word X). I haven't reported this to HP support yet. (Addendum January 25, 2005: I called HP about this, and they say this is also a driver issue, and they're working on a fix.)
It's interesting to note that I had the first and second problems when using an early OS X-compatible driver for an HP DeskJet 935C printer. Driver updates from HP fixed these problems, so I think the second problem is an HP driver problem. The real question is, how long will it take HP to release a driver update? If these are, in fact, the same problems that occurred in the first driver release for another printer, I'm disappointed that HP didn't avoid these problems in new drivers for their newer printers. It's like they aren't learning from their mistakes made a few years ago.
On the Hardware
I've used the printing, scanning, faxing (out), and copying features of this printer, and I'm very pleased with how it works. It prints very quickly. I only scan text (printed and handwritten) for medical records, but it does a good job, though it's noisy when scanning. The copies are fast and accurate. Faxes have been sent with no problem. I do all of this wirelessly, using Airport Express and an iMac G5. It works best with a static IP address, which I set up with HP support after having a few connectivity problems.
Overall I recommend this printer to Mac users. 4 stars for hardware, 2 stars for Mac driver problems noted above: Overall score, 3 stars. Assuming all the Mac driver problems are fixed, I'd give this printer 4+ stars.
On HP's Support
HP support on the whole has been helpful. As you might tell from the above review, I've called them several times. I had a problem with the HP Communications background software repeatedly quitting for no reason, and their recommendation to completely delete all HP software and reinstalling worked. The one time I spoke to a "Level 3" support person, I found him very knowledgeable and helpful. The first person you get to speak to is more at a beginner level, and not always very helpful. If you don't think you're getting the help you need, ask for a more senior person.
8 Almost 5 stars and maybe is by now - see below
Reasons I bought the 7410:
a) Wireless printing capability.
b) Speed vs. my older Xerox printer.
c) Better print quality than my Xerox (although photo quality was not a deciding factor - I use a HiTouch dye-sub printer for that).
d) Better software support than Xerox. After all, this is HP's cash cow so they should do it right, right?
After about 3 months of use, I love this printer. Here are my pros and cons so far:
Pros:
> Speed - this thing flys, especially in comparison to my older printer!
> Wireless - works perfectly, especially after the latest software upgrade. (But see note below on sofware loading, etc.)
> Easy double side printing. I have cut my paper usage tremendously with the double side priting feature. And it works beautifully.
> The features I have tried all work perfectly the first time. (I have not yet used the camera card reader function, but I expect it will work fine.)
> Automatic software updates: Other reviewers have noted software issues and I had some as well, as noted below. BUT, and this is important to me after my Xerox experiences, you can set up your HP software to check for updates weekly and install any updates released automatically. The one issue that i did have initially has been completely resolved with the patch issued in December.
Cons:
> Software loading worked on my laptop but was a problem on my desktop. Others have cited this problem and it is what kept me from giving this printer 5 stars. If you find that your software fails to install from the CD the first time, I found this to work: Instead of installing the recommended 'complete' software package, select the 'minimum' software installation. When this installs (I had no problem installing this on my desktop unit), try installing the full installation again. This worked for me.
> Initial printing glitch from the desktop. Perhaps related to the above, my laptop worked perfectly via the wireless connection (which was easy to set up) but the desktop worked sometimes but not others. This, however, was resolved by a software update that HP posted. Since then, no problems.
Wish list: I was surprised that the 7410 allows you to choose either wireless, ethernet or USB printing, but not a combination of these methods. For a number of reasons, I had wanted to install both ethernet and wireless connections, but you cannot do that. You need to choose one method and use it for all of your printing needs. I wish HP would change this to allow all input types to be utilized.
Bottom line, now that the software appears stable, this printer is great. I would give it 5 stars right now, but unless the indluded software CD has been updated to eliminate the initial bugs, many consumers may find the initial effort required to get the software loaded, updated and working far less intuitive and automatic than it should be.
9 I love this machine
I don't know who the retards are who wrote the reviews before me but I am glad I didn't listen to them. This machine is great. It couldn't have been easier to install and I am up and running and printing wirelessly from all my computers in my home network. You can also scan pictures and documents and then send the file wirelessly back to any computer on the network with the included software installed. I just bought my machine today so I haven't learned all the features yet since there are so many!
I just wanted to submit a review to counter all these other reviews saying the install process was hard, because I almost didn't buy this machine because of what I read on here. Don't be fooled, this machine is great!
10 Still not working right.
I bought this printer along with a new desktop and wireless network equipment about four weeks ago. It's still not working properly. The software wouldn't install on my laptop, so I eventually had to download it from the web (a two & a half hour endeavor), twice. The "scan to" function (on the unit's control panel) wouldn't work with any of my computers, and I couldn't initiate a scan from the new desktop. I got an error message saying something about a communication error. HP's website has instructions for fixing the problem, but only with a USB connected set-up. Kind of defeats the wireless concept. Sometimes the printer recognizes the computers on my network, sometimes it doesn't. I spent so much time on the phone with tech support, I lost track of all the case #'s. One of the support people tried to tell me that I should be satisfied with only being able to initiate a scan from the computer, and that eventually HP would come out with a suitable update that would fix the problem. I eventually had a friend who works in IT come over to look at it. He thought he found the problem, but it required reinstalling the software (again) and changing some settings (stuff I recall one of the support people having me do). Fortunately he brought his own disk with the latest software. His diagnosis was that the problem was purely software. He was sure impressed with the hardware, though. I've read HP does stuff like this; nice hardware, crappy software. If I didn't have all the installation and networking problems, I'd be pretty impressed myself.
11 Nice Hardware, Terrible Software makes the 7410 unuseable
I purchased this printer because of it's built in wireless networking. I have spent about 20 hours on the phone with HP tech support, and not one person can get this thing to work properly with the software.
On my Windows XP service pack 2 machine the software installation won't even finish. It hangs up at about 96%, my CPU usage jumps to 100%, and the computer requres a restart.
After speaking with multiple techs, and references to the senior tech, nothing has been resolved. I can print from the computer using the wireless connection, but that's about it. To make matters worse, when running other programs, such as IE, I keep getting error messages about the "Generic host processor encountering errors".
At one point the tech promised to call me back after researching the problem, and I never heard back from anyone. The answer I keep getting is that it is a known problem with XP Service Pack 2. Well, I also had the problem before I upgraded to Service pack 2. I upgraded at the suggestion of HP tech support, and it probably only made matters worse.
After one tech totally screwed up my machine by changing settings, his final answer was to call Microsoft and have them tell me how to get WIA running again. I finally got it running on my own, but all the problems still exist.
I have spent way too many hours trying to get this thing to work, and it's going back to the store. Their software just plain stinks. It's a shame, because I think the printer could do a really nice job with the correct interface, etc.
To HP's credit, I did receive an email from their MVP Printing/Imaging about a patch that is available but not yet being distributed to solve the problem with the error messages, but I had already returned the printer. I also don't think this patch will help with another problem where the software hangs upon installation at the 96% point. The CPU usage jumps to 100% and I can't even complete the installation.
I really wanted to like this all in one printer as it boasts great features, but unfortunately I never got past the initial frustration.
12 HP 7410 All-in-one
Once again HP has a product that is just full of fancy features -- and a software installation process that is about as user friendly as a load of terrorists carrying RPGs.
This model was purchased over the 7310 because of it's built-in wireless network feature and the extra paper tray. At least the extra paper tray works.
After about 15 hours of software installation attempts to get the system set up (including 2 calls and at least 8 hours with a young man in India) I am unable to utilize several features of the unit -- and the ones I'm using are with the USB connection rather than the wireless feature I bought it for. It faxes good (color and b&w), scans nicely, and prints with the usual good HP quality (including the ability to print front and back).
But unfortunately HP has yet to come out with consistently easy to install software for it's units. If all you want is a stand alone printer/scanner/fax -- great, but get the cheaper unit. However, if that's all you want, there are a lot of cheaper units that will do just as good from other vendors. In fact, if I were to do it all over I'd have to check out Dell's offering.
13 Beautiful photo quality even with regular paper
When they say All In One they're not kidding with this device. I have owned this device for a little over 2 months now and have put it through its paces. First of all this beast is HUGE. Its about the size of a 17-19" monitor width wise. It will fit snugly on top of a standard filing cabinet. Its fairly easy to assemble and get up and running. FOLLOW THE DIRECTIONS as they're printed or you'll have issues with your computer recognizing the drivers, especially if you're not using XP.
The print quality is outstanding! I have never seen a printer print such vivid colors or such realistic fleshtones. Especially one not considered a photo printer. But this is where the device shines. WIth a photo cartridge and HPs photo paper, I cannot tell the difference between a photo printed on this device and a professionally printed photo. The media slots are a plus. You can use them to open photos on your computer as well so it does act as a card reading device for your computer rather than hooking up your digital camera directly to the computer. It will NOT print a document from a media card however. You must print from the opened document.
Its copying abilities are good with minimal jamming in the feeder tray. Plus its so easy to open and pull out a jammed paper. You can specify how many copies and what quality you want them from either your computer or from the LCD panel. Very nice!
Its scanning capabilities are average to very good. There is no notching or markings as to where the page is oriented so getting started is a little tricky, but once you get it, very easy and fast scanning. Make sure you have a decent sleep mode time set or you'll be blinded by the scanning light that is always on unless the whole device is off or sleeping. Minor annoyance at worst.
Its faxing is well... faxing. It does the job. Its easy to set up, its easy to program, and it sends faxes. Need I say more.
Now the device also comes with some photo editing software which for someone who's buying a device like this, you should already have Photoshop or Paint Shop Pro or other editing program. The HP photo editing program is non-intuitive and cumbersome. The software is a serious resource hog on your computer. I would not install the software if you have a 650MHz dinosaur like I originally installed this on. It severely slowed down my computer. On a 3GHz with 1Gb RAM computer, no issues with the software at all. You are not forced to install the photo editing software, you can choose minimal install and it'll only install the drivers and the HP updater
Overall, if you have the means and the need for a powerhouse like this, I'd recommend it highly. Its sturdy, big and professional in appearance. Its wireless capabilities are a nice plus even though I dont use that. The 2 paper trays and the duplexer make it even nicer. A small minus, no override paper tray. So printing a single envelope or a single odd size sheet of paper is annoying. I had hoped that HP would have added this feature on such a feature rich product
