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The powerful HP iPAQ H5455 Pocket PC features a 400 MHz Intel XScale processor, 64 MB RAM, 48 MB flash ROM, and a Secure Digital memory slot for additional memory. Its display is a color transflective TFT LCD, 3.78-inch, low-power, 16-bit touch screen, capable of displaying more than 65,000 colors with 240 x 320 resolution and .24 mm dot pitch.
The H5455 is a ready-to-go wireless solution with universal remote control and Bluetooth technology capability, along with cool applications such as WEB, instant messaging, MP3, and online games. It's also compatible with popular Microsoft applications such as Outlook, Word, and Excel.
Programs installed on the Pocket PC include: Microsoft Windows CE, Calendar, Contacts, Tasks, Voice Recorder, Notes, Pocket Word, Pocket Excel, Pocket Internet Explorer, Windows Media Player 8 (for playing MP3 files), Calculator, Solitaire, Inbox (for e-mail), Microsoft Reader (for reading eBooks), File Explorer, MSN Messenger, Terminal Services Client, VPN Client, Infrared Beaming, Clock, Align Screen, Infrared Beaming Memory, Volume Control, iPAQ Task Manager, iPAQ File Store, iPAQ Backup, and iPAQ Image Viewer.
The iPAQ H5455 comes with a slim removable battery, a USB synchronization cable, an AC adapter, a charging adapter (tethered to the AC adapter), a quick-start user's guide, and an HP iPAQ Pocket PC companion CD-ROM (with Microsoft Outlook 2000, ActiveSync 3.5, add-on applications, and reference guide).
The H5455 comes with a one-year limited warranty.
What's in the box
I have placed several calls to tech support. I have troubleshooted the unit while on the phone with them and even sent the unit in for repair a month ago, in which I did not get a replacement unit, although my extended warranty states that I should. I received the unit back from repair and the documentation stated that no parts were replaced. Knowing that I definitely had a problem with the unit, I called tech support to see what was repaired. I was told a big lie that the battery was changed and the ENC part was replaced. Looking at my unit now, I see that it is the same battery that I had when I sent it in for repair.
Thinking that all was fixed with my unit, I downloaded all of my information. The next day I experienced the same problem with the unit not powering on with the power button. I placed another call to tech support in which the tech and myself troubleshooted the unit. The tech told me to hard boot my unit which erased all of my data. I was told not to install the one 3rd party software that I had installed to monitor the situation. I once again reinstalled my information without the 3rd party software. Again, my unit would not power on. Again, I called tech support and angrily described my situation.
Finally, the tech tells me that I will be sent a REFURBISHED unit. I received the refurbished unit two days ago and encountered the same problem once I loaded all of my data on to it. HP tech support has you to hard reset the unit to erase all data, which appears to make the unit work properly, but once the data is loaded, the problems begin. Today I called tech support and told them I am returning the refurbished replacement unit and keeping my original to see what their customer care department does to satisfy me.
I purchased the unit because I felt it would be an asset to my busy professional life, but it has been nothing but a hassle. I have sent several email complaints to HP customer support and finally to the CEO Carly Fiorina. I got a reply email from her address stating that someone would be in contact with me.
Each call and every email, I have gotten the same script of "we apologize for your inconvenience". The tech support department located in India is very unhelpful and they speak to you as if you were an idiot.
The unit has some slick features, but right now I am very dissatisfied and frustrated.
The bottom line: buy a cheaper model without the biometric reader and save some money.
And i am waiting for windows mobile 2003 upgrade for a much better performance :):):)
I investigated this and HP web indicated what the problem and work around till the patch is released.
I used unit for a couple of weeks, other problems were discovered, memory error if unit is placed in cradle with WIFI or Bluetooth on, this requires soft reset to correct.
Unit locks up several times a day and soft reset needed to get it going, Some times hard resets needed loosing all data.
This unit spent 1 month as a drawer queen because it was so unreliable.
On June 6 HP released BIOS version 1.11.13, I installed this update, This update fixes the battery, Virtual memory problem, and many other problems that this unit had. After installing this update I have not had the unit lock-up since.
HP should have tested the software more thoroughly before releasing it on the unsuspecting public.
Bluetooth- you can buy a usb bluetooth adapter for your computer. If you're wondering what bluetooth is, it's a new tpe of wireless connection (to put it simply). The usb adapter allows you to activesync your handheld from anywhere within a hundred meteres (also alows for internet). There are also bluetooth printers, GPS units and headsets. It can be a little tricky when you first use it, there are not much instructions (but there is a basic overview)
WLAN- Get internet on your handheld! Large pages are hard to scroll, it's more of a special feature than a useful one. Does allow email to be sent directly frm your handhed, which can be useful.
Fingerprint reader- 007 style security. If you need security, this one's for you. But it isn't easy. Reader is finicky at times, and depending on how you set it up, a certain number of bad scans results in a complete hard reset. Hasn't happened to me, but sometimes I get scared when it won't take my print. (can be turned off, it asks for print after soft reset, and an amount of time you enter in). Other security methods include password, pin number.
The Bluetooth and WLAN can be used on the Ipaq 3955, all you need is the card for them, which ends up being cheaper. It all depends on if you relly need the features or if you want to brag.
The ipaq 5455 does freeze up from time to time, a soft reset is necessary, not a major problem, though. The windows media player allows for mp3 playback (buy a secure digital memory card and you're ready to go!) which is nice to have. Other things that are good are an extra battery, becasue battery life is good, but not the best, especialy on WLAN, and a keyboard for extensive typing. Inputs are okay, but not for alot of typing. Can use keyboard, grafitti (palm)-like block letters, or it can recognize your handwriting.
There isn't much documentation with the unit- just a pamphlet on wlan, bluetooth, and fingerprint reader. But t isn't too difficult to set up. As for weird power errors- it did hard reset itself for no reason after i first got it (so it wasn't turning on, had to re-activate battery). Hasn't hapened since (2 months ago). The ipaq 5455 is the first to have all the features, so there are a few bugs, like some of the other power issues in the other reviews.
Overall, i am pleased with the unit. Don't expect perfection and you will be happy too. 4 stars because of price/function ratio.
I have installed many programs without difficulty. I didn't need to "Format" my SD card--all I did was transfer the files I wanted directly to the card and there were no problems. This has been an absolutely flawless, well-manufactured product. I had no trouble with the documentation as others have noted (they may have solved that problem from earlier complaints).
The fingerprint reader is a really neat addition and works very well after the 'training' period. I have yet to use the 802.11b or the Bluetooth, and I'll let everyone know if I have problems.
No complaints, extremely well designed, solidly built. Nothing but positive things to say. I would give a "10/5" if it was possible.
I have the NexiCAM as an add-on for pictures and am very happy with the very ease and convienence of sending a quick email with a quick photo taken.
Drawbacks are the price and the necessity to hit reset, but that just takes seconds. In retrospect I bought more machine than I need but when I look back at the Palms I have owned since the mid nineties I paid a lot for those and used the PDA for my advantage. Those machines at purchase were more machine than I needed. - If I get 5 years out of my IPAQ it will owe me nothing. Based on it's rugged feel and my first 5 weeks with it. I will be hard pressed to get rid of it.
The saga thus far: Upon delivery the unit was delivered with a stack of supplement manuals and addendums describing the add-on features, however there was no manual for the Pocket PC 2003 operating system. The manual is 160+ pages, and hidden on the CD as a PDF file (although my first round with tech support couldn't find it on the CD, and pointed me to the web site - where he couldn't find it either!) It was explained to me that the O/S is provided by a third party vendor (Microsoft), and therefore HP isn't responsible for it! Right... (Never mind that it is essential to the unit, and is useless without it!) Further, attempts to move the PDF to the iPAQ so it can be read with Adobe Acrobat Reader for the Pocket PC when needed proved useless. I personally think this is inexcusable - I shouldn't have to download the file to a PC, keep the PC with me at all times, so I can have access to it when I have a problem with the Pocket PC - or print out a 160 page book on 8 1/2 x 11 inch paper and figure out how to carry it with me. (Kind of defeats the purpose of having a pocket PC!) The unit needs to be delivered with this basic tool.
Next: The unit filed after 2 hours of use. It turned itself on while in my briefcase, got extremely hot, and completely locked up. The 5450 would not reset. Turns out that HP will not send a replacement (unless you want to pay for an additional warranty), so it disappeared for a week and a half (vice the 3 days that were promised when I called technical support). When it was returned, I was informed that they couldn't duplicate the error, so they did nothing. I have since determined that the optional leather executive case sold by HP was designed so that it can readily touch the overly sensitive power switch - turning the unit on so it will overheat and run the battery dead. If I don't use the ... leather case (sold by HP for the 5450, it is much less prone to turning itself on and overheating!
The handwriting recognition is poor and difficult to tailor. As often as not, the unit will not exit the keyboard mode without a system reset. (BTW, I find I do 7-8 resets a day at this point between this problem, memory card problems, and wireless problems.)
As for the wireless - I have gottent it to work exactly once. After numerous calls to technical support, I have managed to get it to work with one of four wireless networks. According to tech support, the unit will not tolerate 802.11G in the area. They consider it a problem with the 802.11G standards, never mind that my other 802.11B devices are working with no difficulty! It gets worse! The configuration for each network involves multiple control panels that are scattered throughout the O/S, counter-intuitive and poorly documented. You won't gett any help from the FAQ's or technical support web site either. For instance, if you should manage to get the wireless to recognize a network, you then need to go through the network settings control panel, and indicate in three different drop-down boxes that you are connecting at "work" (rather than the "internet" or "home"). Use of any other setting will effectively prevent the device from using the wireless, and requires you to configure a modem (never mind that the whole point of wireless is to avoid using a modem, or you may need different wireless configuration settings at different locations)! (Why work=wireless has yet to be explained to me by technical support.) Clear yet? I thought not...
The latest saga has to do with the SD memory card. It cannot be written to or have the existing files deleted. Suspecting a corrupt file, I tried to find information on formatting the card (or any other information on the memory cards) on the HP web site. There was none. When I called technical support, they informed me that every SD card needed to be formatted before it was used. (Again, nothing in the user guide or the web site). Further, there was no utility provided by HP to do this! I needed to go to a another vendor's web site, and BUY this utility separately (even though it was REQUIRED before I could use the card - even the one HP sold me with the 5450!. Despite my better judgment, I bought the utility - and low and behold - it doesn't work either. Again, how HP can justify not including a basic utility that is required to use the device eludes me.
Finally, this was one of two units I bought for evaluation in my laboratory. The other I gave to my network systems engineer. His story isn't any happier. In addition to the issues I have encountered, his problems have centered around that expansion pack, and the fact that they are such a poor fit, that the unit constantly sees the battery in the expansion pack as going dead (because it fits so poorly) that the unit keeps shutting down. Any devices plugged into the expansion pack are constantly seen as being removed and installed - requiring numerous resets as things try to reload.
We have also bought the new Viewsonic pocket PCs and Casios for evaluation. They have been an order of magnitude more reliable that the HP iPAQ 5450, despite (because) fewer features, and further came with complete documentation. None of these have failed to date, nor have we had an issue requiring our contacting technical support.
Our conclusion: the HP iPAQ 5450 is a poorly executed design, lacking basic documentation, with poor support, and should therefore be avoided at all costs.
The PDA will require a reboot after setting up the Wireless for IE to detect it WiFi has excellent reception (better than my desktop).
I suggest buying the extended battery. I purchased the CompactFlash Plus which is a battery pack + CF adapter. I also purchased a CF Modem from CompUSA for only $(...)(Was $(...)but their inventory is wrong in their POS system).
Along with MS Money this is the best solution I have used.
For System Admins, Terminal Service Client is built in for easy admin of your home pc or work servers. This small item does have a high price but it easily replaces my Laptop while on vacation with the modem , MS Money, and Terminal services.
If you have a bluetooth Cell Phone you can easily sync the iPaq to access the Internet via the Cell Phone.
Why it's great:
(1) Durability: This Ipaq is extremely well built. The case that comes with it allows me to toss it into my backpack without worries. Handle the 5455 in one hand and any competitor's product in the other, you'll feel the difference.
(2) Usefulness: I love what I can do on this platform. Having pocket versions of Microsoft products available on the fly is great. When waiting for appointments, I'm able to work on spreadsheets, make lists, enter receipts into Pocket Money, or pass time by playing games.
(3) Expandability: Ipaq products are definitely the way to go if you are interested in a product that is truly expandable. Unlike Dell, where you must purchase all of the Axim's peripherals from them, Ipaq peripherals are available everywhere. Ultimately, this saves money as vendors compete for your business.
(4) Portability: The Ipaq may not be the lightest Pocket PC, but it feels the most portable in part because it's so durable. Other lighter Pocket PCs tend to be made primarily of brittle plastics that feel susceptible to wear and tear (making them more likely to be left at home). With the addition of a hefty SD memory card and built in Wifi and Bluetooth, I have no need for a compact flash expansion pack, keeping this gem light.
(5) Power: This handheld is powerful. It feels like a real computer and programs are zippy. With expanded memory, it's almost like having a miniature laptop.
Some stumbling blocks that could be improved with better documentation (includes tips):
(1) Very poor documentation. The lack of a solid manual makes start up with the Ipaq quite difficult and not for the faint of heart. I was fortunate to have a friend who is a technical account manager at Microsoft set mine up for me.
(2) Wifi was initially fussy. Getting the Ipaq to work with my Linksys 801.11g wireless network required a hack (also performed by my friend). TIP: Be sure to check sources online to ensure compatibility before you buy. Also, be sure to turn Wifi off when you don't need it. Not only does it save you from using precious battery life, but it's a good habit to get into to system resources.
(3) Memory management was initially awkward and required soft and hard resets. Fortunately, my friend showed me a lesser known Ipaq TIP: From the Settings controls, click on the "System" tab and then the "Memory" control panel. Once in the "Memory" control panel, click on the "Running Programs" tab. Select "Stop All". This will close down all running programs and virtually eliminates the need for hard and soft resets. TIP: Get a sizeable SD card and keep all of your non-system files and programs on it. This will make a world of difference. I bought a 256 MB card at a big-box retailer for a song and I haven't had memory issues since.
(4) Less than steller battery life. TIP: By turning the screen brightness down and disabling Wifi and sound when I don't need it, I've been able to greatly extend the battery life of this unit.
All in all, I'm very happy with the 5455. HP just needs to work on a smoother transition period for new users with better documentation and I'm sure this unit will be a classic.
Perfect huh? - Ordered this puppy immediately - only to find it only works with the expansion pack which adds expansion slots, but also a LOT of bulk - just to have a reasonable battery life? I called HP to return it and the agent sent me to the parts department for a second battery to carry. .... he assured me that I didn't have the skills to replace the battery. I told him that it just had a little latch on it and it flipped out and I was quite sure I could handle it. He replied that the case was sealed and that no one but HP was authorized to open it. I told him that tech support had asked me to remove the battery to retrieve the serial number from the label under it and didn't see the problem with removing it. He was then VERY annoyed, told me that I didn't know what I was talking about, and hung up. I figured that there will be higher capacity batteries in the aftermarket soon.
Now it's over 3 weeks later and although I haven't missed any meetings or anything because this thing failed me, I've come close, and instead of just grabbing my Palm and using it without giving it any thought, I find myself reaching for it and wondering if it's going to work. I finally decided I've had enough. I picked out one of the new [brand name] Palm OS units w/MP3 and ordered it. I then decided to call HP and see if they would consider a return for a one month old order - they did so without hesitation - they looked at their records and saw that I had several tech support contacts on it, appologized that it didn't work out and even sent FedEx with a pickup tag.
The Palm is by far a better platform for simple organizer tasks, but the PPC 'horsepower' is great when using spreadsheets and the like - I thought I could have both.
...
If you are are a current Palm user, this is a little more complicated, just take the time to learn it. It will be worth it.
When you get it working, you WILL love it!
get 3955 instead, or if you must have bluetooth, get the 3975. both 3955 and 3975 are wonderful machines that deserve the ipaq logo. 3900 series is lighter, more elegant looking, and with a joystick that is comfortable to use--good old ipaq style! 5400 series doesn't deserve the ipaq logo. this 5455 took me as a test dummy, and all I got out of spending [money] was crashing, crashing, and crashing...
what's going on with hp/compaq engineer teams? are ipaq engineers forced to step into an inferior position compared to hp's jornada team? why is the rom update being delayed?
HP did a fantastic job on their H1910. The unit has it's flaws but works excellently. With the kind of mess the 5455 turned into, Dell is going to start seing a lot more of the market share. If you like the Ipaqs, and you want all the gadgets, go with the 3955, for the extra 200 bucks you can buy the USEFULL gadgets that the 5455 has. The screen may look great on both of the units, but compare the flex of the screens and you'll see the 3955 hardly moves.
I purchased one and had to return it due to frequent lockups. Sure, it's Windows - it crashes, but this was obscene. I booted between 7 and 20 times per day! I returned the unit assuming that I had a bad unit and the other one was the same way. Another collegue bought one and it went totally dark after two weeks. We are zero for three.
The CompUSA store looked it up on the computer and noted 13 returns in 22 days. This unit is a disaster. Perhaps in a few months after a ROM pack is released this will be good, but the current (23-Feb-2003) version of 1.00.45 should never have been released.
Now for the complaint...
The unit seems to have been slammed together in a hurry. The features are awesome but don't always play nice in the sandbox together. I have not seen the horrible slowness that others have complained about, but with all the apps I have loaded I can say that it's faster than my 3800 was. The reason I don't see it is perhaps the fact that I use the Itask manager to close the apps I'm finished with. One of the most infuriating things for me is the refusal of the Bluetooth and/or WLAN drivers to start due to lack of memory. The soft reset fixes the issue, but I would be curious to hear how much memory is required to start these. I have a LOT of free unit memory. All of the unit's shortcomings do not detract from the usefulness of the device for me. I think that HP has some bug fix releases they need to get started on though.
Overall I'm very pleased with the device and would recommend it if you can deal with a few minor annoyances.
As for the finger print system.. I spent a hour training it to my finger print etc etc only to have my buddy swip it with his on the first try and get in. I was the laughing stock of the office, everyone thinks I'm a sucker for spending that much on a PDA. I think the only reason I end up keeping it is becuase I have hope that they'll release a flash fix for all the bugs.
All in all, I think this iPAQ has more bugs then a motel and if I wasn't into the "Cool" factor I would have just purchased a lower end module. I've used the wireless and bluetooth minimally since there aren't that many uses for it yet.
2 Month Update:
Ok, I've owned this "toy" for about two months now and since its managed to loose all my data 3 times. The backup battery fails non-stop. To add salt to the wound, it lost all my data and upon brining it home and syncing it with my home pc hoping all my home data would transfer to the pda it decided instead to transfer all the data from the PDA to my home computer whiping my contacts clean on both etc. What a joke. I called HP hoping to be able to return it.. nope no can do. So today it decides its not going to turn on or charge. Finally after resetting it nonstop it comes on.. but now the pointer doesn't work. So I call hp sit on hold for 10 minutes with some out sourced tech support guy in india only for him to transfer me non-stop to people who keep asking me what model computer it is.. they have no clue its an iPAQ. They have NO support section online for the unit and theres allready been 4 patches released. The tech support line isn't toll free and when your on it weekly sitting on hold for 20 minutes at a time only to eventually have your call routed to the blackhole of automated voicemail systems it can be an expensive learning experience. Now I'm regretting ever touching this unit. My advice for you.. purchase the 3800 series model. My buddy has had that unit for 4 months and its never given him a single problem, thats what prompted me to purchase the 5455 from shopping.hp.com before it hit the stores.. talk about a mistake. I'm feel like I was taken advantage of. I'm not kidding when I say you purchase this unit you're going to be kicking your self in the rear. Wait a while for the next unit, this ones nothing more then a[$$$] headache.
5 Month Update
Once again, its being shipped back to HP becuase the pointer is not responding and it 50% of the time it won't startup unless its in the cradle when you power it on. They said they'll replace it.. which is nice, but this is getting tiring. I wouldn't trust this with important meetings, and what not. I've missed two meetings and a dentist appointment due to it failing and loosing memory and syncing all whacky.. not only did I waste [$$$] on this unit, its now draining my pocket book even after the purchase becuase of missed important appointments.. if you can't trust your pda what good is it really..? Stay away from this unit, purchase the 3900/3800 for 1/2 the price, my buddy has still yet to have any of the problems i'm experiencing or any problems at all.
Other than that, the Bluetooth (BT) works perfectly fine, including Internet over BT, as long as you don't have too high an expectation about speed via BT. It works fine. That's all I can say.
The Universal Remote is a beauty. It can learn additional controls straight from your remote control. Seems like goodbye to all my remote controls and any other Universal Remotes. But don't take my word for it.
Seems compliant to the Dual CF Sleeve (Expansion Jacket) that I had, but I heard of compatibility issues with the GSM/GPRS sleeve, and some GPS sleeve. Do obtain a HCL before you buy any sleeves.
It is SDIO compliant, so it means having less bulky sleeves and CF cards when the other manufacturers kick in. Not (much) faster than the 39xx. Other than these, it's basically quite the same with other iPaqs. Others' views may differ...
1. Its not reliable - requires hard resets occasionally, does not sync up occasionally, does strange things, battery life is low. Learn how to do a hard reset and try one whenever strange things occur (like the battery seems dead).
2. Its not that useful. Mail and calendar have to be synced up with corporate Outlook thru docking or bluetooth - no use of wifi or internet. Text entry via stylus or on screen keyboard is clumsy. Screen is not big enough for real web browsing. Unit is large and hard to carry on belt. Documentation is poor - you have a pile of brochures and addendums and a hardware manual on CD. Adding any communication technology, eg cellular, requires a bulky sleeve.
Overall, it does not represent value for $ for me. However, I am comparing it to a RIM Blackberry that works with my company's enterprise email and calendar so your results may vary.
Update: Had to return the unit. Too many resets and restores from disk, too many problems - not worth the hassle. This is not ready for prime time yet.
It's good to be da'king...
I'm entirely disappointed in the iPaq. I went into it believing it would be faster and more full-featured than my Palm. This has simply not been the case. Everything runs slower and requires more resets of the device. Even when I have the WLAN hooked to my DSL connection at home the web browsing is DOG SLOW . Really huge disappointment. I cannot think of anyone but a true techy who is in love with iPaq's and has to have the latest model who would get their money's worth out of this.
There are FAR FAR FAR better PDA models that are out there. Don't let the "promise" of the latest Pocket PC platform fool you. The 5455 is FAR slower and less stable than other competitors. Beware.
3 month update
Have started to use this device fairly heavily. Turned off the WLAN. That seems to resolve a substantial number of locking issues. Soft reset the device fairly regularly. Have found some great applications for calendar and that is what has kept me using it. Screen on this is nice as well.
I easily connected to my PC, browsed the WWW and sent & received E-mail with it.
Buy one.
Nice processor speed, colors, screen resolution, remote features and above all the finger print authentication system is cool on this small wonder. Further enhanced with software package which is essential for every type of user.
If the price is somewhere less or equal to $..., I am sure this product has taken the lead as SUPERSELLER in PDA market.
Just use it immediatley out of the box.......you will love this small feature packed unit.
The Commandments of the EE:
(9) Trifle thee not with radioactive tubes and substances lest thou
commence to glow in the dark like a lightning bug, and thy wife be
frustrated and have not further use for thee except for thy wages.
(10) Commit thou to memory all the words of the prophets which are
written down in thy Bible which is the National Electrical Code,
and giveth out with the straight dope and consoleth thee when
thou hast suffered a ream job by the chief electrician.
(11) When thou muckest about with a device in an unthinking and/or
unknowing manner, thou shalt keep one hand in thy pocket. Better
that thou shouldest keep both hands in thy pockets than
experimentally determine the electrical potential of an
innocent-seeming device.
Well, you know, no matter where you go, there you are.
-- Buckaroo Banzai
