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I would like to comment on reviewers who claim that the technical support is junk along with the device's reliability. May I point out that it is Microsoft's operating system, which is to be expected as no operating system is perfect. The iPAQ's hardware has nothing to do with how many times a reset is needed, since it has not only more ram, but a faster processor than most other pda's currently on the market. As for the technical support, I have had two iPAQ's and always received the same friendly and careless help needed to fix my problems straight away. Here's a recent example of how HP's support works.
1. Problem occurs.
2. Call to HP, they check warranty (lasts a year).
3. They send you an empty box, shipping and parts replacement, 100% free.
4. Ship it out next day.
5. Repair begins and ends in under an hour.
6. You receive an email confirming depature and repair success.
7. You receive the iPAQ back, only having it leave your side for less than 3 days.
If that's not service, then I don't know what is. I believe that many people are rude, arrogant, and are ignorant to their mistakes. I told the support technicians that I had dropped it and they said no problem, and replaced the screen, usb host connector, and battery all free of charge. Hope this helps your buying decision.
EDIT Finish -
In comparison to newer-age pda's including the Toshiba e805, the Asus MyPal, and the new Dell Axim, I hope you will regard my post only within HP and Compaq's products. This particular iPAQ is a giant leap from my Compaq iPAQ 3835, gone are the days of cradle synchronizing and wired connections. With Bluetooth and wi-fi I can synchronize and receiving data virtually anywhere.
A few reasons to avoid buying this:
- it is not a good first pda, as some features require proficient computer knowledge
- it is not worth buying unless you plan on using all features, including the finger print scan, otherwise go with the cheaper 4100 series iPAQs.
A few reasons to avoid buying another:
- is an 'upgradable' iPAQ, which means all previous software, cords/connections, sleeves (jackets), styli, and cases will work with this iPAQ.
- has wi-fi and bluetooth built in, along with 128megs sd ram, and 48 megs rom, gives you extra storage space.
- speedy processor and an sdio slot.
I believe this is the current best option for anyone wanting a powerful handheld machine. With the largest array of expansion abilities and wireless capabilities, it is the smartest choice you can make.
is WOW!!!!
This is probably the best purchase I have ever made.
This thing is everything I ever expected and more!! It's
very easy to use as well!
I have bought other brands before, and this one just
blows everything else out of the water! I have to say,
everyone out there who is thinking of buying this, stop
thinking. I bought it and I am extremely happy with it
the moment I powered this thing on. YOU ABSOLUTELY
POSITIVELY CANNOT GO WRONG WITH THIS PURCHASE! I
GUARANTEE IT!!!
Some complain it was too heavy - not when you consider the fact that it is extremely fast and does many feats that a desktop or laptop does.
Set up is so quick that you are using the handheld almost immediately. It charges quite rapidly and found the WiFi in a matter of seconds.
Gripes? I would have given the iPAQ five stars but not having a hard copy of the manual included (it is on the CD ROM and put on your PC) isn't fair. Also, getting it into the docking cradle is a bit of a struggle. However, the fingerprint recognition works great and it really is an amazing piece of equipment.
I have read others "reviews" of products talking about how poor HPs service and support is. My experience has been exactly the opposite and the same can be said of every person I know who has dealt with HP. In warranty service is fantastic with on average a 3 day turn around... that includes all the ship time from me to them and back. I have occasionally gotten units back the next day after shipping. And yes it was the same unit serial number, scratches and all. They usually seem to just replace the main boards.
As I write this mt personal 5555 is on its way to HP... with an unknown problem. I know this sounds a bit odd to write a positive review during this but the machine and the others have been extremely reliable( they all get extremely heavy useage... 8 to 10 hours a day of actual use). As a side note no unit sent in for repairs had ever had to be sent back again. I think they might spend a little more time testing the replacement boards than the new ones.
First off, there are many things to love about this pda. The fingerprint recognition is really cool. It works perfectly for me, and I don't have to worry about remembering a password or having it stolen. The integrated bluetooth and 802.11b is an excellent add-on, and hasn't added to the bulk of the device at all. There is a large amount of built-in memory, the display looks beautiful, the battery is swappable, and there are a lot of nice applications built in.
What disappoints me with every ipaq is the low reliability. It is so poor that I would never personally spend my own money on one of these devices. I typically have to hit the reset button on my ipaq several times per day, becuase under heavy use the thing will freqently slow down or completely freeze up. You can't blame third party apps for these faults, since I am commonly using the standard features of my ipaq when these faults occur.
My first two ipaqs died within about a year of purchase. The first one had a battery go bad, and since it was built into the device I could not swap it myself. The second one just stopped working. I could turn it on, but it basically just gave me a blue screen of death and nothing more.
I love what the ipaqs offer, I just wish HP could get their act together and make them work as they're supposed to.
Cons
This device and the associated ActiveSynch software is painful to configure. Synching with both a laptop and a desktop(to ensure your work and home PCs are in synch)is problematic.
There is no PC desktop software, which means you enter every appointment/contact directly in on the handheld(or buy an additional keyboard!)and cannot use your desktop to view your calendar/contact list.
The scheduling functions take quite a bit to get used to - it is much less ergonomic than the Palm capability.
I found the Help functions frustrating - they do not easily produce useful results about half the time. In particular, finding help on managing the connections between the PDA and other devices was maddening.
The accompanying help literature is very light on how to actually use Bluetooth to your advantage, get printers to work(have fun finding printers with IR or Bluetooth in your den), or how the expansion pack can be utilized.
The IR synch not only doesn't work well - depending on how you've configured, it might wipe out all the data you've stored on the handheld. When it does work, it is very slow.
Loading a variety of applications software resulted in both interesting game experiences and incredibly frustrating crashes(some which required hard reboot). I'd be very careful to back things up prior to loading new apps.
Battery usage - I'd strongly recommend changing the default power management and screen management settings unless you stay close to an abundant source of electrons. Plan to charge at least every other day. Better yet, get the expansion pack with additional battery.
Weight - think heavy - like a small brick.
Pros
Moving files between the handheld and the desktop is easily accomplished and the PPC OS facilitates easy creation of folders to organize all the different types of files/applications.
Microsoft Reader - WOW! I think the strongest application is by far the e-book capability of this device. Easily loaded and activated, the software performed flawlessly. Even after I loaded over 30 classics into the device, I perceived no slowdown in accessing, loading, or viewing a book.
This thing is capable of so much - it can be a phone, a PDA, an MP3 player, an ebook, a game device, a movie player, and more...I'm sure when I get it all working, I'll love this thing. Being an IT professional, I'm used to configuring hardware and software, but even my patience has been taxed by the amount of effort required to babysit this PDA.
Still, it does what it says, and with the included Resco file viewer accessing your work network and adding network shares is a breeze. I was editing Microsoft Word documents while listening to NPR sreaming on Windows Media Player 9 in the background.. no lag.. no chops.. nothing.
This is HP throwing everything it can fit into a pocketPC just for people who can't have enough.. and it's amazing.
Some things old PocketPC people will want to know:
* Integration with Pocket Word and Excel are excellent in PPC 2003, unlike previous versions where you'd loose formatting and text detail.
* It has integrated ClearType.. nice
* When my backlight did work, it has the quality of a flat panel desktop monitor. Brilliant resolution
WORD TO THE WISE: Be paitent with the finger print reader.. it will stuboringly not read your finger prints the first 10 times.. and then all of a sudden the back gets a little hot and it "kicks on" and works for the rest of it's life... dunno why, but it does. This happened on both my old broken one and my replacement.
The extras are lacking, but beyond some games and AOL IM, there isn't much you need to buy extra for this incredible device.
ClearType:
If you plan on using Cleartype make sure that you set the meter a little below what you find comfortable. I find that when I use it from far away this improves quality.
Biometric Finger-print Reader:
Use your thumb. It saves time and headaches.
ActiveSync Synchronization / Bluetooth:
Buy this adapter, http://www.newegg.com/app/ViewProductDesc.asp?description=33-156-115&depa=1, and then you'll be all set to synchronize your iPAQ with ActiveSync. You can also browse the network and using VNC you'll be able to control your computer without Terminal Services.
The wi-fi works perfectly. The battery life is significantly increased from previous models. Backlight is tight. I've already dropped my iPAQ onto concrete at a seminar and it still works perfectly. I'm prone to dropping handhelds and this one is currently the most durable!
Streaming Movies+Music: since i'm in the student council and i am an adminstrator in the university's forums site.. i can keep track of all the new registers .. and keep in mind the important stuff to do for the council and the forums .. i can even access the net to check out the forums and edit things very quickly :) as for bluetooth .. i get access to every bluetooth enabled device.. works just great .. i can even get applications and files from other pda's the only disadvantage is the battery for me .. other than that all works fine :) worth the money .. the new add ons and soft paqs are just great i recommend u check out pocket pc magazines .. they have tons of info .. and software that is very useful
- It feels solid and well constructed. For example, the stylus holder has an internal spring that gently pops the stylus out of the shell when you press it. The whole unit compares very favorably to something like the Toshiba e755, which both feels and looks cheap. Cons: Overall: I returned it. There are too many units with comparable specs for substantially less, minus the biometrics. Still, if you need to have fingerprint recognition (and if you can get it working reliably), this might be the unit for you. Leaving aside the fingerprint recognition, I was very impressed by the overall quality and will probably purchase a less expensive HP.
Bluetooth and wireless LAN work fine and allow you to almost always be connected. Unit is very solid with it's aluminum housing and case that is supplied with it besides being a really good deal protects the Ipaq the right way. My biggest complain is that 5555 is on the bigger side. It is a big PDA and coming from the smaller machine it is a slight disadvantage. I also have to rave about the screen. It is super bright, with excellent contrast and color definition. I kind of dislike the finger print security and perceive it as useless although cool conversation starter feature. So how do I use my Ipaq? I work both as a web developer and EMT. Ipaq holds my medical and drug reference books for street work, basic software for web developing, few games, mp3s and tons of email, contacts, notes, pdfs, docs and excel files. I use it on the street to jog down info, cross reference medications and to keep records. I use it in the office for everyday routine stuff. On the train or when I get bored I play some games. It is a good machine and with few extra accessories (car charger, memory card and keyboard) it will last you forever (or at least until 6666 is out).
Positives: * Comes with Pocket PC 2003 (Windows Mobile 2003), which has worked out some of the bugs of PPC2002, so I understand. Seems a pretty stable OS. Negatives: * Price / Value ratio is fairly high. It seems that you could have a comparable unit with the 2215, a wireless card and some extra ram for about $100 cheaper. No comment: * Haven't been able to test bluetooth for lack of other devices carrying this technology. -- Buzz
Using the built in media player, I can play most file formats for video and audio. Using MorphGear, I can play many old video games, even from the SNES, which was too intensive to play on older models, without any glitches and a nice framerate. I've only used the Bluetooth for syncing, but that seems to work fine. The 5555 fixes a problem that the 5455 had, in which it would run out of memory trying to run both the Bluetooth and 802.11b drivers at the same time, if the machine had been on for a while, and wouldn't be able to load the 802.11b module. There are only two things that bother me about the 5555. The first, isn't really a big deal. It didn't come with the Nevo software that the 5455 had, and so can't be used as a universal remote. The second is a big deal. If you don't charge the batery soon enough, your iPaq will basically be restored to factory defaults when you do charge it up and use it. The only things you won't lose are files in the iPaq File Store, and on storage cards. Very inconvenient.
I've finally made the switch from Palm, and there is no going back now.
...
26 Great Product
I just purchased the IP Ipaq 5555 Pocket PC. It is an EXCELLENT tool to have. Very easy to learn... the next best thing to having a laptop, only easier to bring along with you. The memory and speed of this is far greater then any other handheld I have experienced. Thanks HP for another great product... now to find more accessories for it! :)
27 great produect
I can access the internet almost everywhere! I'm a student .. its easy to access the univeristy's files and download class notes and so on.
As for home .. i just download my songs and pictures wirelessly from the network .. and there i go .. i have a playlist ready for me :)
28 WARNING
Had to return this item 4 times due to screen misalignment issues. It would stay in a loop at the align screen option. I am on my fifth 5555 and it finally works without a hitch!
29 Fingerprint recognition poor, otherwise not a bad model
Pros:
- Performance is great. Documents and programs open instantly.
- Configuring Wi-Fi is easy, and it's easy to tell when Wi-Fi is active by the green light on the face of the unit. I didn't test Bluetooth, but connecting to my 802.11b network was straightforward.
- Looks great. It's one of the most stylish PPCs around, and people will definitely notice it.
- The "getting started" poster that comes with the unit is useful, and while I wish it had printed docs, the online PDF is well-written and reasonably substantive. The docs weren't an afterthought.
- It's expensive!
- I couldn't get fingerprint recognition to work reliably. Biometrics contribute to the high price, and they didn't work well enough to justify the premium.
- Wi-Fi signal frequently disconnected. Maybe that's the state of handheld Wi-Fi? I'm not sure, but for the price it should hold the connection more reliably.
30 Best of Breed
It works well every time I turn it on, and isn't that what you want from a PDA? Great screen, powerful processor, flexible and well designed, works with all 5000 series accessories, integrated Bluetooth, lots of software available, integrates perfectly with MS Office, etc. all add up to a wonderful PDA. I have minor quibbles (like not providing a cradle that accepts a spare batter) but nothing that stopped me from buying one. I am a convert from Palm (and an old Psion user) to Pocket PC and I am glad that I switched. It is a more flexible platform, I find. If you can stand the price of the 5555 it is a great PDA.
31 IPAQ 5555
The best Pocket PC to date. Does everything except CF cards. Connects to wireless internet without hassle. Clear vivid color screen. Things I would change. Screen scratches too easily, software package is weak. I don't leave home without it.
32 Top notch with room for improvements...
I replaced my Sony Clie with this machine for few different reasons. I wanted a longer battery life, better software, better screen, more memory, expandability and better accessory compatibility. And I got all that in Ipaq 5555. Battery lasts a long time and put many devices to shame. It is also user replaceable which allows you not only to use extended packs but if for any reason your power pack fails you can replace it on your own without sending your device for lengthy warranty service. So far PocketPC operating system has been stable to me and very easy and intuitive to use. Most of the software I got for it provides easy and painless installation. Erasing files and keeping everything organized is also very easy. For some reason Palm devices always have very little memory. 5555 comes with whooping 128 megs and with right memory card your options are unlimited. For example I use it with 256 SD card. There are a lot of after market accessories available for IPAQ made either by HP or by third party manufacturer. You have to watch out for HP accessories because some of them are not directly compatible with 5000 series. They have an external battery charger that states compatibility with 5555 yet it is not, but it is compatible with expansion pack (one that includes battery).
33 Pretty nice unit if you're willing to pay.
If price was a factor, this might be a 3-star review. I'm reviewing it assuming price is not an issue and you are willing to pay for the model.
* 128 MB is just the best (for now!). This is great if you love to install tons of stuff on the unit.
* With the 48MB of ROM and the OS, there is about 17MB left over for Ipaq file store. Another bonus in space.
* Wifi is nearly perfect. Picks up access points without a hitch. Only minor problem might be that it's "too" excited sometimes and forgets that a certain access point is no longer around, so you have to manually remove it from the list.
* Internet apps pretty good: Pocket IE, Messenger, W Media
* Also easily used 3rd party software to browse my network and play tunes off another computer.
* Syncs over wifi. This is so great!
* Easy syncing with outlook, of course. Syncs IE favorites, too.
* Unit ships with a higher capacity battery than the others (1250 vs. 900 mAh)
* Fingerprint reader is faster than entering a PIN or a password. Also many security possibilities (i.e. fingerprint OR pin, fingerprint AND pin, etc.)
* Voice recorder is handy.
* The microphone/headphone jack is not flush with the bottom of the unit, but inset (see angle pic). Some of my headphone jacks sleeves are too fat to push the plug in all the way. This is a big design flaw.
* With all the stuff it's got, it is on the heavier side of the PDA weight spectrum.
* Big processor and battery means it gets very warm!
* It'd be nice if printing over a network was a possibility. Can't seem to be able to do this.
* IE is somewhat boiled down. No easy way to save a picture on a webpage like the desktop version of IE.
* Charging with USB is possible, however the unit seems to wake up and want to sync even though I set syncing to manual. Doesn't go back asleep and won't USB charge while on.
* Haven't used SD slot yet.
* Haven't used the ipaq expansion pack, but this apparently allows it do do oh so much more! :)
34 Nearly Flawless
For me, this machine is nearly flawless. It's backward compatible with most accessories that were made for any iPaq from the 3600 series or later, which is great for me since I have a lot of old accessories lying around (From my old iPaq 3670) that I like to use.
35 HP 5555
I too came over from the palm. I always liked the many palm apps, but in reality the more I look the more I find that are useless, but no one removed them from the sites.
I wanted wireless to connect to net at home, maybe work. Since I recently got the nokia 3650 phone for free I didn't really need a phone, but needed the pda and some internet access.
I have not tried to use it with the bluetooth on the nokia, but I am amazed at the out of the box wireless net.
Just powered up and connected right away with no problems and I was so dreading getting things connected. I had gone with the ipaq that had BT but no wifi. I bought a card with it and it just didn't work, or I just could not get it up and running. The 5555 is worth it, no problems, it connected out of the box and it looks and feels great. Color amazing and it runs games like a pro.
I'm pleased.
36 Where
The ipaq 5555 is great. But try to find any accessories, even from hp, good luck! hopefully this slow start won't let this product stumble.
37 just good
this is the best pc out thire i love it
38 Almost perfect
Have had the 5555 for about 3 weeks now, and it's been very useful so far. Had a little trouble with the wireless settings turning themselves on, and running down the battery. Did a hard reset (after backing up, which was very easy), and everything is great now. Very quick response times, easy syncing to Outlook. Beautiful screen. I went "whole hog" and got a 256mb SD card, and popped for the CF Expansion Pack Plus, which includes a slim battery, and went for a 256mb CF card as well. I'm storing alot of documents, Excel spreadsheets, and presentations. Plus, I just like the "stuff"!! Would highly recommend the Universal USB sync cable as an accessory, if you are on the road alot, like me. I have'nt yet fully explored all of the capabilities of the machine, but, give me time.... Have fun!!
39 Poor Design - Great Ideas
Well, you have to give credit to HP. If this product worked as advertised, it would be great. The problem that has plagued HP since the 3000 series started is the battery. It isn't replaceable by any part that you can get your hands on, and it has a shelf life of about 1.5 years. If that is the longest you intend to keep this product, then I strongly endorse this model. It is stellar, and several of the other reviewers have made great points. However, beware of out of warranty time. Our company made the mistake of buying several, and they started dropping like flies shortly after the 12th month. The model I have for my personal use died after 16 months, and I was told that it would be [money amount]for the repairs plus [money amount]for a year of extended warranty.
40 iPAQ 5555
A top of the line, cost is no object Pocket PC. This is the bomb. It took less than a minute and I was connected to my wireless network. Email and surf anywhere in your house. I upgraded from the Compaq iPAQ 3835. Faster processor loads programs quicker. Only complaint: I couldn't use Compaq's Dashboard software. The software suite was not as good as the 3825s...
41 Best Pocket PC
When I was first looking around for a new PDA, I looked at the HP 5555, and was turned off because of the price. But after much reasearch I decied to go ahead and buy it. Let me tell you I dont regret my purchase one bit. I have never had any problems with it thus far (had it for about a month). I love the fingerprint secuity, and all the built in goodies. The wireless internet is wonderful, I can connect to the internet at home, work, or even Starbucks. Its great for anyone who needs a powerful handheld. For me it has been a blessing at work, I can keep track of all my contacts, and sync it with my e-mail at work. I would recommend this Pocket PC, to anyone who needs a powerful handheld.
42 Great PDA, especially for the enterprise space
I've had this ipaq for a month now and I'm not sure I could live without it. I wirelessly sync with my laptop and I can browse the net with the wi-fi connection.
43 You can get a better paperweight for this price...
I bought this new and had to return it to the store after it started crashing... like my previous 3835 iPaq (purchase price ...) (would crash once every two times used) and Jornada (purchase price ...) (would crash all the time) both of which died almost exactly after one year of purchase. When I owned these I had to re-enter all my contacts and addresses more than I can remember.
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proceed forthrightly, without being deflected or swayed, directly to the goal.
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may be as natural to future times as to us is a literary correspondence.
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