Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry
Hedy Abromovitz | Les Abromovitz


Compras Nikon
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1 Look out, a humorous, realistic, easy read on insurance
At first, I thought this book was for company employees only to find out how to put "quality" into insurance, but I was pleasantly surprised that as an insurance professional myself, I learned a great deal about the importance of quality and ethics in this industry. The authors inject some amusing anecdotes, and make you think in different terms about insurance, and how important customer service is. Read it...you'll learn and laugh at the same time.

Thursday, 24-Jul-2008 14:45:52 CDT
Quote of the Day:


Q:	What do you get when you cross a mobster with an international standard?

A: You get someone who makes you an offer that you can't understand!

Base 8 is just like base 10, if you are missing two fingers.
-- Tom Lehrer